Frequently Asked Questions

Qinlo is a brand dedicated to creating unique and accessible products, with a current specialization in football jerseys. Each piece we offer is the result of meticulous work by our graphic designers, who draw inspiration from nations around the world to design original and high-quality items.

We pride ourselves on our commitment to quality, originality and customer satisfaction. All our products are carefully designed by talented graphic designers and made with premium materials. In addition, we offer a flexible return policy and dedicated customer service to ensure that every customer is completely satisfied with their purchase.

We work with reliable logistics partners and offer complete tracking of your order, from its shipment to its delivery. You will receive a tracking number as soon as your order leaves our warehouse, and you will be able to follow its progress in real time.

Yes, at Qinlo, quality is our priority. We use durable and comfortable materials to make our jerseys, and we make sure that each product meets our high standards before being shipped to you.

We provide you with a detailed size guide on each product page. If you have any doubts, our customer service is here to help you choose the perfect size.

Yes, our jerseys are designed to be worn by everyone, regardless of gender. Their modern and comfortable cut is suitable for both men and women.

You can machine wash your Qinlo jersey, following a few precautions to preserve its quality. We recommend washing the jersey inside out at a maximum temperature of 30°C, using a delicate cycle and mild detergent. Avoid bleaching agents and tumble drying. For best results, let the jersey air dry. Also avoid ironing directly on the designs to avoid any deterioration.

We deliver to almost all of Europe! Here is the list of countries we deliver to:

Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Czechia.

For regular orders, delivery times are 3-4 business days. We work with reliable logistics partners to ensure your order arrives as soon as possible.

For pre-orders, delivery times are slightly longer due to the production of the items. You can expect to receive your order within 5-8 weeks after the pre-order is confirmed. Learn more

Yes, it is possible to change the shipping address after placing your order. However, we recommend that you contact our customer service as soon as possible. If the order has not yet been shipped, we will do our best to update the address. Once the order has been shipped, it may be more difficult to change the address, but we will help you explore the available options.

Once your order has been shipped, you will receive an email with a tracking number. You can track the progress of your delivery directly via our website or on the carrier's website.

You can change or cancel your order as long as it has not yet been shipped. To do so, please contact our customer service as soon as possible. Once the order has been shipped, it will no longer be possible to change or cancel it, but you can always return it after receipt.

If your order does not arrive within the estimated time frame, please contact our customer service team. We will do our best to help you locate your package and resolve any delivery issues.

If you have a problem with your order, whether it's a product error, damaged package, or order not received, please contact our customer service. We are committed to resolving any issues quickly and efficiently.

We offer a flexible returns policy. You can return items within 30 days of receipt. Products must be returned in their original condition, unused and with all tags still attached. Please visit our returns page for full instructions on how to return your item.

To return an item, please contact our customer service to obtain a return number and specific instructions. Be sure to return the product in its original packaging. Return shipping costs are the responsibility of the customer, unless the product is defective or we made an error.

If you have received a defective or incorrect product, please contact our customer service immediately. We will provide you with instructions for returning the product and arrange a replacement or full refund, whichever you prefer.